Easy: Our support software
is firewall friendly -- you won't have to fiddle
with settings in your router or your security
software to make it work. First-time
installation is easy with our onscreen
instructions. We'll even talk you through the
installation, if you wish, without charge. Once
the software is installed, a couple of mouse
clicks gets the session started . . . then just
sit back, relax, and watch us work on your
computer.
Secure: The remote session
cannot start until both ends agree on a randomly
generated numeric code. You grant
permission for us to access your PC before each session. We
cannot start a remote session if you're not
present. There's no way anyone can snoop; it's a
secure session. Everything transmitted is
encoded using a 128-bit encryption algorithm.
Fast: Once the session
begins, all data packets travel point-to-point,
without passing through an intermediate server
(unlike many remote support programs). Speed is
good even over a dial-up connection.
You're in charge: You
maintain full control of the session. Your
keyboard and mouse work at all times, and you
can disconnect at any time. You can watch us
work or take over whenever you wish.